Terms of Engagement  –  Effective from 15 September 2016

Please read the following Terms of Engagement carefully. If clarification of any of the following terms is required please immediately contact us.

This document has been produced to ensure that you understand and acknowledge how we will operate together in what is intended to be a mutually beneficial relationship.

These Terms of Engagement place a level of responsibility on you, to ensure the success of each project. Please read these terms of engagement carefully as they describe the nature of our services and the type of business relationship you will have with TECHINFO

By asking TECHINFO to advise or assist you in any way, you are agreeing to our Terms of Engagement.  Should you not understand the terms of engagement, or wish to discuss an matter for the purpose of clarity please make contact with us immediately.   Failure to do so will be accepted to mean that you fully understand and accept all of our Terms of Engagement and will be legally bound by same.

TECHINFO provides IT consultancy and support giving professional advice. Our computer repair services include both hardware and software repair, replacement and/or upgrade.

The goal of TECHINFO is to work with you on your IT projects to give assistance and advice to enable you to make informed decisions on how to complete your project. The assistance and advice will be classed as chargeable labour along with any parts supplied.

The extent to which TECHINFO is involved depends largely on your particular requirements. You may need continuous IT support or it may be a one-off situation.

 

Verbal Communication and Instructions to be confirmed by email.

If you verbally request TECHINFO to supply services to you either directly or indirectly via voicemail we will email our confirmation of receipt of your instructions prior to acting upon same and you will be charged for these services unless advised otherwise.

Support Services

Support services cover any advice or assistance provided to you.
A typical example might be when you require TECHINFO  to attend a meeting to discuss an IT project and you require our input or advice.

Availability

TECHINFO provides support services on-site generally during normal business of 8am to 6pm, Monday to Friday. Arrangements outside these hours may be made. Remote assistance will be at any given time as required.

Facebook Management

TECHINFO provides IT support to upload posts to the client’s Face Book page in accordance with the material provided and authorised by the client by means of email.  The posts will be linked to the client’s Website in order to secure the best possible reach to viewers. The posts are not to exceed 100 words. TECHINFO will clear its email inbox at least once daily to ensure posts are uploaded within 24 hours of the emailed instruction and all information provided to TECHINFO will be stored in accordance with proper privacy protocols.  In the event of negative posts being made to the client’s Face Book page TECHINFO will obtain the client’s instructions as to how they would like TECHINFO to respond.

 

Fees

We charge for our services on an hourly rate basis. Telephone assistance is charged in quarter-hour increments. TECHINFO may also charge for direct disbursements incurred. Remote support is charged per incident.

For customers requiring software and/or hardware purchased through TECHINFO the payment in full for the software is required prior to installation. Please note our policy on goods provided as follows:

Software:   All Software purchased is non-refundable

Hardware:  Where hardware to be installed is for personal use (not for commercial purposes) the provisions of the Consumer Guarantees Act 1993 will apply in the event of the failure of the hardware.  If you are a business purchasing the hardware for business purposes, the provisions of the Sale of Goods Act 1908 will apply. As in all instances the hardware will be procured from a third party as set out and accepted by you in our quotation and TECHINFO is responsible only for its installation, you will be relying solely on the warranties provided by that third party. TECHINFO makes no warranties either express or implied by law with respect to the hardware provided

For clients engaging TECHINFO to upload and monitor posts to Face Book the fee will payable by monthly scheduler payments or as otherwise agreed

TECHINFO expects payment of other invoices seven (7) days after the date of the invoice unless otherwise arranged.

If you have a query with any of our invoices, we request that you contact us immediately to communicate the query. Otherwise we will assume that payment will be forthcoming by the due date. Interest will be added to any overdue accounts, and any costs for collection will be payable by the client.

Our fees will be charged on the basis of our attached schedule

They are based on the time taken to complete work, are calculated on an hourly basis and reflect the level of our skill and specialist knowledge .
Whenever possible, we will endeavour to give you an accurate estimate of the cost of the work you wish us to carry out, based on your instructions at the time.
The original estimate could vary if circumstances change, including further instructions from you. Any change in the estimate will be by mutual agreement.
Our charges include the following:

  • Telephone conversations
  • Correspondence with you and other parties involved
  • Meetings with you and other parties
  • Site visits, including travel time and overnight accommodation if required.
  • Researching and/or reading relevant documents
  • Preparation of reports and/or technical documentation
  • Preparation of presentations
  • Attendance at meetings.
  • Disbursements include all expenses occurred on your behalf such as document production, courier, toll calls and mobile calls.
  • Face Book posts to be by way of scheduler monthly payments

Payment

  1. Payment in respect of all services strictly within seven (7) days of receipt of invoice/statement unless prior arrangements have been made.
  2. Payment in respect of hardware/software to be made prior to installation
  3. Method of payment via internet transfer.
  4. The client accepts personal responsibility for the settlement of all accounts.
  5. That under the terms of the Privacy Act 1993 you irrevocably authorise any person or company to provide us with such information as we may require in response to our credit inquiries. That you authorise us to furnish to any third party, details of each project and any subsequent dealings that you may have with us
  6. All Invoices are issued on the understanding that the terms and conditions of TECHINFO are understood and accepted.

 

Interest and legal costs:

If you fail to make a payment by the due date you shall be liable to pay us:

  1. Default interest on the amount outstanding calculated at Principal bank lending rate plus 5% per month, and shall accrue after as well as before judgement.
  2. We may temporarily or permanently suspend your account.
  3. All expenses, including collection costs from obtaining the services of a debt collection company and/or legal fees in relation to any overdue amount will be added to your account and you are liable for its payment.

Disputes

In the event that you have a dispute relating to or arising from work completed you must immediately notify TECHINFO  by giving details of the dispute. You agree that TECHINFO and you the CLIENT acting in good faith will then endeavour to resolve the dispute. If there is a dispute with the invoice you may withhold payment of the disputed amount but you must still pay the undisputed amount by the payment date while the subject of the dispute is being investigated. If it is proven that we have made a mistake then we will correct the invoice immediately. If we find there is no mistake and the payment date has already passed, you will pay the outstanding amount immediately

Disclaimer
Even with software packages that are well proven in New Zealand, occasionally defects in programs occur which prevent the software or operating system from functioning as intended or expected. Whilst we make every endeavour to minimise disruptions caused by these circumstances, we cannot guarantee that such an event will not arise. The defects that have caused the problem may be beyond our control and for this reason we are unable to accept responsibility or liability for any loss arising from any such defects.

If problems do occur we will do everything we can to assist in diagnosing the problems and advise on the appropriate corrective action to be taken.
For example, it may be necessary to instigate alternate procedures in order to allow transaction processing to continue until a software supplier corrects a defect. Any time spent by us in diagnosing, reporting and advising on appropriate alternate actions is chargeable to the client in the normal manner.
Some software packages require the payment of an annual fee in return for an entitlement to receive at least annually, a complete update of the software package. It would normally entitle the user to receive bug or defect corrections. However, some software suppliers do not undertake to make available these new versions. Again we perform these services and advise on the procedures and timing for them, and our time and costs in performing these services is chargeable to you as the client in the normal manner.
Should it be found that we have configured the software in a manner that causes erroneous results, or data loss occurs as a result of the work that we have undertaken, we will do all we can to minimise the problem and effect a rapid recovery, but we assume no liability for lost or corrupted data or losses incurred as a result.

We recommend that to avoid the possibility of any loss of data that you back up your data at regular intervals and immediately prior to engaging the services of TECHINFO.

Health and Safety

 

TECHINFO is required to comply with the provisions of the Health and Safety at Work Act 2015 taking all practical steps to ensure the health and safety of its people.

The Act places responsibility on you to provide all staff and representatives of TECHINFO with the highest level of protection against harm to their health, safety, and welfare from hazards and risks arising from their work in your workplace.

It may be appropriate for your Health and Safety representative to hold a safety briefing/induction prior to the commencement of all work at your workplace for those involved to minimize or eliminate any known hazards, provide your requirements as to accident reporting procedures and emergency procedures.

Fees and Charges

Please note our fees are GST exclusive

 IT CONSULTANCY/PROFESSIONAL ADVICE Per Hour
(including service time)
$ 89.00
Over the phone consultancy charged in .1/hour increments

Remote support charged in .1/hour increments

 
Call out fee (inclusive of travel within City boundaries) – for first hour

Thereafter in ¼ hour increments

$89.00
Additional travel will be charged at $3.00 + GST per kilometre from the City boundary to destination – see Tauranga City boundary map on last page

 

 
 SOFTWARE DEVELOPMENT/WEBSITES

Initial One hour consultation

 

free

First hour following free consultation

Thereafter at the rate of .1/per hour increments

$35.00
Web hosting Monthly Fee (WordPress) $25.00
If another platform is required additional server charges may apply. These will be quoted prior to commencement of project.  
   
FACE BOOK POSTS  
   
Essentials package  
Set up fee which includes linking posts to your existing website $220.00
Monthly service fee:

4 posts per month (limit of 100 words per post)
Individual posts (limit of 100 words per post)

 

$100.00
$30.00

   
Business package  
Set up fee which includes linking posts to your existing website $300.00
Monthly service fee: $200.00
15 posts per month (limit of 100 words)
15 twitter posts (limit of 30 words)
 
   
OFFICE 365 FEES  
Password re-set fee $17.00